Terms of Service
Distronode Corporation • Last Updated: October 8, 2026 • Version 2026-09-23
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01. Acceptance of Terms
By accessing or using District AI (the "Platform"), Distronode Corporation's AI-powered voice receptionist service, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Distronode Corporation. The current version of these terms is identified by the version date at the top of this page; when you purchase a subscription, we record the version you accepted.
The Platform is offered to businesses and organizations, not to consumers. By accepting these terms you confirm that you have reached the age of majority where you live, that you are acting for a business or organization rather than for personal, family or household purposes, and that you have authority to bind it. If you do not, you may not use the Platform.
02. Description of Service
Service Disclosure
The Platform answers, routes, and acts on phone calls and messages on your behalf using AI voice and language models, working with your connected calendar, your connected telephony numbers, and the contact and CRM records you keep inside the Platform. It does not push records into a separate CRM product you run elsewhere. It can also send and receive SMS, MMS, and WhatsApp messages through your connected numbers and, where enabled, enrich contact records using licensed third-party business data. Features are actively developed and may be added, changed, or retired with reasonable notice where practicable.
Features marked beta, preview or early access are provided as they are, may change or be withdrawn without notice, and may be excluded from support and from the availability target in section 10.
03. Platform Usage & Plan Limits
Each tier includes monthly allowances of AI voice minutes, phone numbers and other limits. Extra minutes are billed automatically at your tier's per-minute overage rate (shown at checkout and on your Billing page); if you set a spending cap, AI call answering pauses when it is reached. You agree not to:
- Reverse engineer, decompile or attempt to extract the Platform's source code, models or prompts; automate it with unauthorized scripts or tools; or access it except through our interfaces
- Probe, scan or test its security outside our vulnerability disclosure policy, interfere with its operation, or scrape, harvest or bulk-export data except through our export tools
- Resell, sublicense, rent or provide it to third parties as a service bureau, build a competing product with it, or use its outputs to train, fine-tune or benchmark a competing AI model
- Use it for unlawful, deceptive, fraudulent, harassing or abusive calling or messaging, or for carrier-prohibited content, including sex, hate, alcohol, firearms and tobacco marketing, gambling, high-risk financial offers, unlicensed debt collection, or any illegal product or service
- Place outbound calls or messages to anyone lacking required consent, who has opted out, or on a Do Not Call list you must honour, or suppress, bypass or interfere with STOP, HELP or unsubscribe mechanisms
- Ignore automated calling and messaging rules, including the CRTC Unsolicited Telecommunications Rules and automatic dialing-announcing device rules, the TCPA, CTIA messaging principles, and calling-hour restrictions wherever your callers are
- Impersonate a person or organization, or configure the receptionist to claim to be someone it is not
- Route personal health information through the Platform as or for a PHIPA health information custodian before signing our written agent agreement (see our PHIPA page)
You must ensure your transcription, calling and messaging comply with applicable law, including recording-consent rules, CASL and the TCPA. In the EU and UK, you must obtain prior consent for automated direct-marketing calls (ePrivacy article 13, as locally transposed) and any all-party consent national law requires for recording or transcription.
04. Emergency Services
The Platform does not support or route emergency calls. Do not use it, or a telephone number provisioned through it, to reach 911, 112 or any other emergency service, and do not rely on it in an emergency. You are responsible for telling the people who use your workspace, and where appropriate your callers, that emergency services cannot be reached through it. We have no liability for an emergency call attempted through the Platform.
05. AI Outputs & Disclosure
The receptionist speaks and writes on your behalf using AI models. Its outputs, including what it says to callers, the bookings it makes and the summaries it writes, are generated automatically and can be wrong, incomplete or out of date. They are not legal, medical, financial or other professional advice, and you must not let your callers or your staff rely on them as such. You author and approve the persona, the greeting and the instructions the receptionist follows, and you are responsible for what it says and does within them; review material information before you act on it.
Laws in a growing number of places require a business to tell people when they are speaking with an automated system, including the EU Artificial Intelligence Act, several United States state laws and Quebec's Law 25. You are responsible for identifying which of those laws apply to you and your callers and for complying with them, including by configuring the receptionist to identify itself as an automated assistant where required. We provide the settings to do so and recommend using them.
06. Health Information
Do not use the Platform to collect or process personal health information under Ontario's Personal Health Information Protection Act or similar Canadian law, or protected health information under the United States Health Insurance Portability and Accountability Act (HIPAA), unless we have first signed a written agent agreement or business associate agreement with you that covers it. We do not accept HIPAA or custodial obligations by default, and a subscription alone does not create them. Our PHIPA page explains what we sign and what stays with you as custodian.
07. Billing, Taxes & Cancellation
Subscriptions are billed monthly or annually through Stripe, as chosen at checkout, and renew automatically until you cancel. Metered usage, such as minute overage, is charged automatically to your payment method on file. Fees are in the currency shown at checkout. Fees exclude taxes; you are responsible for any sales, use, value-added or similar tax other than tax on our income. We add Canadian GST/HST where it applies, and other sales taxes only where registered to collect them, based on your billing address.
You can change or cancel anytime from your Billing page. Cancellation takes effect at the end of the current billing period, and you keep access until then. We do not provide prorated refunds for partial billing periods except where the law requires one. Metered charges incurred before cancellation remain payable.
We may change subscription pricing on at least 30 days' notice by email or in the dashboard, effective from your next billing period after the notice; you can cancel before it takes effect.
If a payment fails we will tell you and retry it, and may suspend the Platform if it remains unpaid after that notice. Tell us about a disputed charge within 30 days of the invoice; charges are otherwise final. Amounts paid are non-refundable except as these terms or the law provide. See section 08 for carrier and regulatory fees.
08. Phone Numbers & Carriers
Our carriers (Twilio, Sinch and Telnyx) provide numbers, and you acquire no property right in a number. We may change, reassign or release a number when your subscription ends, an invoice remains unpaid, or a carrier or regulator requires it, with notice where we can. Porting follows carrier rules and timelines we do not control.
Where a carrier or regulator requires registration information or documents, you warrant that what you submit is accurate, current and yours to provide, and authorize us to pass it to the carrier for that purpose. A rejected, suspended or withdrawn registration may stop the number or campaign working and is not a Platform failure.
Messaging registration and campaign fees and regulatory surcharges, set by carriers and regulators, may be passed through at cost, without markup. They may change without our 30-day pricing notice, and a fee for an application a carrier later rejects may still be passed through.
Numbers beyond those your plan includes, and SIP trunks, may be charged at our monthly price, announced and changed on the same 30 days' notice as our other pricing.
We may suspend outbound calling or messaging immediately, without liability, when a carrier, regulator or our monitoring signals spam, fraud or a carrier-rule violation, and will tell you as soon as we can why and what must change for it to resume.
09. Intellectual Property
Your Content
You retain full ownership of the content and data you provide or generate through the Platform, including call records, transcripts, contact and CRM records, and knowledge-base content.
Our Technology
Distronode Corporation retains all rights to the proprietary orchestration logic and codebases.
Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your business during your subscription. All rights not expressly granted are reserved, and you may not use our name, logos or marks without our written permission.
You grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, display and back up your content solely to provide, secure, support and improve the Platform for you and to comply with the law. We do not use your content for any other purpose, and we do not use it to train public or foundational models.
If you send us suggestions or feedback, we may use them without restriction or payment, and you agree not to assert any right in them against us.
We may generate and use statistics about how the Platform is used that are aggregated and de-identified so that they identify neither you nor any individual, for example to size capacity, improve the product and report on the service. Such statistics are not your content.
10. Uptime & SLA
Our infrastructure is engineered for 99.9% uptime as an internal reliability target, but Distronode does not currently provide a formal, contractual Service Level Agreement (SLA). We are not liable for any losses resulting from platform downtime or degraded call quality caused by our telephony carriers (Twilio, Sinch, Telnyx), our hosting providers (Amazon Web Services, Google Cloud, Cloudflare), or our AI infrastructure providers.
Target Availability: 99.9% (Non-Guaranteed)
11. Warranty Disclaimer
The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties and conditions, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. AI-generated outputs, including call handling, transcripts, and summaries, can contain errors: you are responsible for reviewing material information before relying on it. We do not warrant that the Platform will be uninterrupted, error-free, or secure.
12. Limitation of Liability
To the maximum extent permitted by the laws of Ontario, Canada, Distronode Corporation, its directors, employees and suppliers shall not be liable for any indirect, incidental, or consequential damages, for any special, exemplary or punitive damages, or for lost profits, lost revenue, lost data, loss of goodwill or the cost of substitute services, arising out of your use of the Platform or AI-generated outputs, however caused and under any theory of liability, even if we were advised of the possibility of such damages and even if a remedy fails of its essential purpose.
Our total aggregate liability for all claims arising out of or relating to the Platform is capped at the amounts you paid us in the twelve months before the event giving rise to the claim, regardless of the number of claims or the form of action. Nothing in these terms limits liability that cannot be limited under applicable law.
The Platform is not designed or licensed for use in any activity where its failure could lead to death, personal injury or severe physical or environmental damage, and you agree not to use it for one.
13. Termination & Suspension
You may cancel at any time from your Billing page, as described in section 07. We may suspend or terminate your access, with notice where practicable, if you materially breach these terms, fail to pay amounts due, or use the Platform in a way that creates legal exposure or a risk of harm, including unlawful calling or messaging, or violations of carrier or anti-spam rules, or where we are required to act by law or by a telephony or infrastructure partner. Where the issue is curable, we will tell you what needs to change.
On termination, your workspace data is deleted or returned as described in our Data Processing Agreement. Sections that by their nature survive termination, including payment obligations, intellectual property, warranty disclaimers, liability limits, indemnities and confidentiality, survive.
We may also terminate these terms for convenience on at least 30 days' notice by email, in which case we refund any prepaid fees for the period after termination. After any termination you have 30 days to export your workspace data from the dashboard, or to ask us for a copy; after that we delete it as the DPA describes.
14. Indemnification
You will defend and indemnify Distronode Corporation against third-party claims, regulatory penalties, and reasonable legal costs arising from your use of the Platform in breach of these terms or of applicable law, including claims arising from recording or transcribing a call without required consent, from outbound calling or messaging that violates anti-spam or telemarketing laws (such as CASL in Canada, the TCPA in the United States, or article 13 of the ePrivacy Directive as transposed in the European Union and the United Kingdom), or from content you or your callers provide.
This indemnity also covers claims arising from information or documents you submit for telephone number or messaging registration. We will notify you promptly of a claim, let you control its defence with counsel we do not reasonably object to, and cooperate at your expense; you will not settle a claim in a way that admits fault on our behalf or imposes an obligation on us without our written consent, and we may take part with our own counsel at our own cost.
15. Confidentiality
Each of us will keep the other's confidential information confidential, use it only to perform under these terms, and protect it with at least the care we use for our own. Confidential information means non-public information disclosed in connection with the Platform that is marked confidential or that a reasonable person would understand to be confidential; for you it includes your content, and for us it includes the Platform's non-public features, pricing and security practices.
It does not include information that is or becomes public through no fault of the recipient, that the recipient already had or independently develops, or that it receives from a third party without a duty of confidence. A recipient may disclose confidential information where the law requires it, after giving notice where notice is lawful. These obligations last for three years after your subscription ends, and for as long as the information remains a trade secret.
16. Data Processing & Privacy
Our Privacy Policy describes how we handle personal information, and our Data Processing Agreement (DPA) governs the personal information we process on your behalf. The DPA is incorporated into these terms by reference; the Privacy Policy describes our practices and is not a part of this agreement. Where the DPA and these terms differ on the handling of personal information, the DPA governs.
17. Changes to These Terms
We may update these terms from time to time. Each version is identified by the version date at the top of this page. For material changes, we will give at least 30 days' notice by email or in the dashboard before the new version takes effect; continuing to use the Platform after that date means the updated terms apply. The version you accepted at purchase is recorded with your account.
18. Governing Law & Disputes
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada. All disputes shall be resolved in the exclusive jurisdiction of the courts located in Toronto, Ontario.
Before starting a proceeding, each of us will try to resolve a dispute by written notice to the other and 30 days of good-faith discussion. Either of us may seek an injunction or other urgent relief at any time to protect confidential information or intellectual property.
To the extent the law allows: you and we each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class action or other class, collective or representative proceeding; each of us waives any right to a jury trial; and any claim arising out of or relating to these terms must be started within one year after it arose, which varies the limitation period that would otherwise apply, as the Ontario Limitations Act, 2002 permits in business agreements.
19. General
| Clause | What it says |
|---|---|
| Force majeure | Neither of us is liable for a failure or delay caused by events beyond its reasonable control, including outages or changes at our telephony carriers, cloud hosting, AI model or speech providers, telecommunications networks, power or the internet, and acts of government, war, labour disputes, epidemics or natural disaster. Your payment obligations are not excused. |
| Assignment | You may not assign or transfer these terms without our written consent. We may assign them to an affiliate or to a successor in a merger, acquisition or sale of substantially all our assets, and we will tell you when we do. |
| Entire agreement and precedence | These terms, the DPA, and the order or checkout page you accepted are the entire agreement between us about the Platform and replace any earlier agreement or representation. If they conflict, the DPA governs personal information, then these terms, then the order or checkout page. |
| Severability and waiver | If a court finds any part of these terms unenforceable, that part is enforced to the extent permitted and the rest remains in effect. A failure to enforce a right is not a waiver of it. |
| No third-party beneficiaries; independent contractors | These terms create no rights for anyone other than you and us. We are independent contractors; nothing here creates a partnership, joint venture, agency or employment relationship. |
| Notices | We give notices by email to the address on your account or in the dashboard. You give notices to us by email to legal@distronode.com or by mail to Distronode Corporation, RBC WaterPark Place, 20 Bay Street, 11th Floor, Toronto, Ontario, M5J 2N8, Canada. You agree to receive notices, invoices and disclosures electronically. |
| Export controls and sanctions | You confirm that you are not located in, and will not use the Platform from or for the benefit of, a country or person subject to Canadian, United States, United Kingdom or European Union sanctions or export restrictions, and that you will not use the Platform in breach of them. |
| Language | These terms are written in English and the English version governs; a French translation is provided for convenience. Where the law of your province requires it, you confirm that you have expressly asked that these terms be drawn up in English. |
20. SMS & Messaging Program
This section describes the messaging program Distronode Corporation operates and is the terms and conditions referenced by our A2P registrations with North American carriers.
Who receives messages
Two audiences only: account holders, for service notifications on their own account, and members of the public who have telephoned a business using District AI. For the latter, the number comes from their call record; it can never be supplied by the caller or chosen by the AI model, and we message no one who has not first telephoned the business.
How you opt in
Verbally, during your call: you ask the attendant to text you an address, link, booking confirmation or similar, or the business has configured a confirmation for that call type. There is no web sign-up form, because the program serves only people who have already called.
Frequency and cost
Message frequency varies, typically one or two per call. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
How to stop
Reply STOP to any message to opt out, and you will receive no further messages. Reply HELP for help, or email hello@distronode.com.
Information collected through this program is handled under our Privacy Policy. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
21. Switching and Data Export
You may terminate your subscription to switch providers or bring the service in house, on at most two months' notice, given from your Billing page or by email. You do not have to tell us where you are going, and we will not ask you to justify it.
For up to 30 days after the notice period ends (the transitional period), we keep your workspace reachable and your data available for export, help you move, and answer questions about the data's shape and contents. If you need less time you may end the transitional period early; if you need more, ask us and we will not unreasonably refuse.
You can export your workspace data yourself from the dashboard at any time, during the transitional period or outside it, in a structured, commonly used, machine-readable format. That covers the data you and your callers put into the workspace and the records the service generates from it. If any part has no dashboard export, ask us and we will produce it.
We charge nothing for switching: no exit fee, no charge for the export, and no charge for the assistance above. You continue to pay ordinary subscription fees for the period before termination takes effect, and nothing after it.