Quebec Law 25
Law 25 practices
Distronode Corporation • Last Updated: October 15, 2026
On this page
01. Overview
Quebec's Law 25 (formerly Bill 64) modernized the province's rules for handling personal information in the private sector. It adds duties around governance, transparency, consent, breach reporting, and individual rights. Like PIPEDA, there is no government certification that declares a product "Law 25 compliant," so this page describes what we actually do.
District AI handles personal information as a service provider on behalf of the businesses that use it. The sections below set out the concrete practices we maintain, and where French-language service stands.
02. What We Do
| Practice | What it means in practice |
|---|---|
| A named person in charge of privacy | Law 25 requires a designated person in charge of the protection of personal information. At Distronode Corporation that person is Sean Dean, our founder and CEO, reachable at legal@distronode.com. This person oversees our privacy practices, handles access and rectification requests, and is the point of contact for the Commission d'acces a l'information (CAI). |
| A confidentiality incident register | We keep a register of confidentiality incidents, as Law 25 requires. The register and the written procedure behind it are maintained by the person in charge of the protection of personal information. When an incident presents a risk of serious injury, we notify the CAI and the affected individuals promptly, and we record what happened and the measures taken to reduce the risk and prevent recurrence. |
| Clear consent and transparency | We ask for consent in clear language and for specific purposes, and we publish our practices across this compliance area rather than burying them. Businesses author their receptionist's greeting, and a workspace setting has the assistant say at the start of every call that it is an automated assistant, so people know how their information is being collected before they continue. The setting is on by default for Canadian workspaces, and European workspaces cannot turn it off. The assistant confirms plainly that it is automated if a caller asks. |
| Privacy by default | New workspaces start with privacy-protective settings. Lead enrichment and profiling features are opt-in rather than on by default, and tenant data is isolated at the database with row-level security so it cannot be read by another customer. |
| Assessments before we ship | We assess privacy factors before releasing features that involve new uses of personal information or transfers outside Quebec, consistent with Law 25's privacy impact assessment expectations. Each assessment is written down and reviewed at least once a year. We rely on contractual safeguards with our sub-processors for information handled outside the province. |
| Access, rectification, and portability | Individuals can ask what personal information we hold, request a copy, ask us to correct it, and request portability of information they provided to us in a structured, commonly used technological format. Account holders can also export workspace data directly from the dashboard. |
03. French-Language Service
Where French-language service stands
French-language call handling is available in production. A workspace sets its receptionist's language to French (Canada) and chooses a Canadian French voice, and the receptionist then answers incoming calls and places outgoing ones in French. The live voice demo on this site speaks French, and this website is available in French.
The dashboard, the transactional email we send and the thread of a support request are in French too, and so are our apps for iPhone and iPad, Mac, Android, Windows and Linux, which show Canadian French on a device set to French. One thing is still English today, and we would rather name it than let the rest of this section stand for more than it says. Our telephone support line is answered in English, while written enquiries sent to us by email are answered in French. If your business serves the public in Quebec, that split may be a factor in your own obligations. We will note here when it closes rather than implying it already has.
04. Contact
The person in charge of the protection of personal information at Distronode Corporation is Sean Dean. To make a request or raise a concern:
For Quebec personal information, you may also contact the Commission d'acces a l'information du Quebec.
- Related documents